Business Description

Ametrine Solutions provides wellness services including coaching and sells wellness products.  It also provides services and products under the trading name of Joyful Living.

Returns policy

This applies to items purchased from Ametrine Solutions
Our 30-day guarantee

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened and we will issue a full refund for the price you paid for it. However, we can only accept the return of opened items if they are faulty.  This returns policy does not affect your statutory rights.

How to Return an Item

Please follow the steps below to enable us to process your refund efficiently:

• Please include a note telling us the reason for return. This note MUST include your order reference number.
• If the product is faulty, please provide a full description of the fault
• Wrap the item securely in its original packaging (if any) with any warranty cards, licenses, manuals and accessories that came with it
• Return the package to:
  PO Box 761, York, YO32 9LS
• We recommend that you use a recorded-delivery service.

Your Statutory Rights

How to cancel an order within the cooling off period We hope you're always delighted with your purchases from Relax.org.uk. However, if for any reason you change your mind, our "no questions" guarantee means you can return your purchase to us in its original condition within 30 days of the date you received the item.

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.

To cancel your purchase during this cooling-off period, please fill out the delivery slip that came with your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you.
The return address is:

Ametrine Solutions, PO Box 761, York, YO32 9LS

For your protection, we recommend that you use a recorded-delivery service.

Delivery Charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.

 PRIVACY POLICY

At Ametrine Solutions we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by internet law specialists LegalCentre.co.uk.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

Information We Collect

In operating our website we may collect and process the following data about you:

•i.      Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

•ii.     Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

•iii.    Information provided to us when you communicate with us for any reason.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:

•i.      To provide you with information requested from us, relating to our products or services.  To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

•ii.     To meet our contractual commitments to you.

•iii.    To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. 

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

We do not store financial details.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

•i.      Where we sell any or all of our business and/or our assets to a third party.

•ii.     Where we are legally required to disclose your information.

•iii.    To assist fraud protection and minimise credit risk.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us at enquiries@ametrinsolutions.co.uk or PO Box 761, York, YO32 9LS.